What does he mean , “Welcome to the Goat Rodeo”?
I have long intended to write about my experiences in the ER. It’s an idea I’ve kept filed in the back of my mind waiting for a future date when I have an abundance of time and can sort through the mire. Tomorrow I turn 55 and the lush landscape of leisure time I vaguely imagined isn’t anywhere on the horizon. In fact time is only compressing and accelerating, so I figure now is as good a time as any to grab a hot torch and light up a bit of my particular vision. But what is that vision and why do I call it astigmatic?
I am a RN in the ER at a community hospital on California’s Central Coast. One great thing about the job is you just never know what is going to happen in the course of a day. One very memorable day a few years ago will remain forever clear and bright in my mind. It is from an event on this day that I have taken the name of my blog.
It was was during the time of year when influenza and similar respiratory viruses are laying people low right and left. It was also a year when the CDC and mainstream media were trying (and to dramatic effect succeeding) at terrifying the general public about this, that or the other “Deadly” flu variant. As you may be able to imagine the media hype led to oodles of mostly not very sick people thronging to the ER. I know, I know… you’re thinking, “But if they’re not very sick why did they go to the ER?” I encourage you to come in during flu season some time and conduct a poll about it in the lobby. Maybe you can answer the question. I, however will get crucified if I broach the subject with a patient or their family.
On the day I’m talking about I was assigned to triage. This is the job where a nurse must sort the patients and determine who will see the doctor first. Our ER has a capacity of 12 beds plus space in the hallways for 4 gurneys, that have next to no privacy for when things get hopping. So when we get more than 16 patients someone isn’t going to get a bed. Not right away anyway. That’s just the math. I take no joy in making people wait. No-one likes it. Patients certainly don’t. People come to the ER, many of them thinking something along the lines of , “Isn’t this the Emergency Department? I came to the Emergency Department because I need immediate medical attention”. Something like that. “So what do you mean I have to wait? What if I was dying? Would I just die here?” We get a lot of that. There are two other parts to the indignity of waiting and really they are just down to chance.
1. People want to know how long they will be made to wait. That’s natural. But realistically it is a trap to try to answer with anything approaching an accurate estimate. All the same we are supposed to try, and I do try. The problem is I kind of suck at it. The range of variables in play include: the acuity of patients already in the ER; will they get quickly in and out or will they require a lengthy battery of diagnostic tests? Who is going to walk in the door next and how sick will they be? Will we get Ambulance traffic between the time I venture an estimate and when the guy asking gets in. I don’t want to over-estimate and depress people, but I don’t want to under-estimate either and have people coming up to the triage door tapping on their watches, interrupting the process and demanding an updated (yet equally unrealistic) estimate of the wait time every few minutes once their originally guessed at timeframe has come and gone.
2. People who come in after you will go into the ER before you. I know, I know! “That’s not fair! I have been waiting here and you just let that other guy go right in!” Now this is the really hard part and the part that gets people really very, verging on homicidally, ANGRY at me. It is not hard to understand why people get mad: they come to the ER thinking they will get right in. They are not feeling well. A lot of the time they’re in pain. Or they are accompanying someone they love and care about who is in pain, or is bleeding, or thinks they broke their ankle, or was in a car crash 2 days ago and feels worse now, or has had a cough for 2 weeks and got a fever this morning… all these people feel badly and have a right to receive medical attention in the ER. But I have to rely on my training and experience to judge from an emergency medical point of view who is next. If it’s not you and if you’ve been waiting a considerable length of time already… well you might be miffed. I could go on and I will do another triage only post another time.
Anyway this was one of those kind of days, the department was full, it was flu season, people were feeling lousy and they were getting restless. There was nowhere for me to put anyone. A mom came in with her daughter who had minor flulike symptoms and registered to see the ER Doc. I had more patients waiting than we could accommodate if the entire ER emptied that second. We had been taking a beating all day. After less than 5 minutes waiting that mom came up to my door and loudly announced, “I’m going to leave”. I asked her if she would sign a form we have acknowledging that she was making the decision for her daughter to leave. We were not refusing to see her, we just couldn’t see her right then. She agreed to sign it. I was actually a little surprised. A lot of times people aren’t in a mood to sign such an acknowledgement. When she handed it back to me she gave me an unexpected gift. On her paper she had scrawled, “This place is a Goat Rodeo!”
That made my day right there. I busted out laughing and went around and showed my work-mates. Each and every one of us had a good belly laugh. Not one of us had ever heard that expression before and the freshness of it and imagining the absurdity of a rodeo of goats instead of bulls and horses, with clowns to distract the goats after they bucked off a hapless cowboy. It was meant as an insult, I’m sure, but it had the exact opposite effect and it was an immediate pressure relief for us all.
The next day I wore a cowboy hat into work with a home made Rodeo champion’s belt buckle on my waist. We all got another good laugh out of it and held onto that unexpected humor which had come out of such tension and it helped us through the day. Thinking about it continues to make me laugh and helps me persevere when things are hard.
I have three children ( blessings each one of them) and the two older ones like to ask me when I get home from work,” What was the funniest thing that happened today?”. When I told them about the Goat Rodeo lady they agreed that was a real top contender and suggested that whenever I get around to writing my book I should call it “Welcome to the Goat Rodeo”.
And so here we go.